Terms and Conditions

 GO SPORT ONLINE STORE - RETURNS POLICY AND PROCEDURES

UNITED ARAB EMIRATES

DELIVERY INFORMATION

What is the delivery time for my order?
Orders are typically delivered within 2–3 business days.
Note: Some orders may take longer than usual depending on the item’s size and weight, which may require special handling.

Delivery Fees
Free delivery is applicable on orders over AED 250 within Dubai, Abu Dhabi, Sharjah, and Umm Al Quwain.
For orders below AED 250, a delivery charge of AED 30 is applied.
An additional delivery charge of AED 75 applies to Ajman, Fujairah, and Ras Al Khaimah.

PAYMENT OPTIONS
What are the payment options available?
We accept the following payment methods on our website:
• Mastercard
• VISA

Gift Cards
Gift cards are not currently accepted for online purchases. Please check back for future updates.

ORDER PICK-UP
Paid Order Verification for In-Store Pick-Up.
Customers must present Emirates ID, passport, or an equivalent valid ID for verification when collecting paid orders in-store.

CHANGING AND CANCELLING ORDERS
Once you’ve clicked the ‘Place Order’ button, no changes can be made to:
• Items or sizes
• Billing/delivery address
• Shipping method
• Adding additional items
If you made a mistake or wish to cancel, please follow the returns process.
We are not responsible for orders shipped to incorrect addresses provided at the checkout. However, you may still contact us at gsuae_cs@gosportme.com or +971-56 861-0951 for support if your order has not yet been prepared or dispatched.

CONTACT INFORMATION
How to contact customer service?
Email: gsuae_cs@gosportme.com
Phone: +971-56 861-0951
We aim to respond within 24–48 hours.
Our customer service is open 7 days a week, from 9:00 a.m. to 8:00 p.m.

PRODUCT ASSEMBLY
For larger fitness equipment and bicycles, we offer assembly services upon request.

ORDER TRACKING
You will receive an email notification once your order has been shipped.

RETURNS AND EXCHANGE POLICY
1. Returns accepted within 7 days from the date of delivery.
2. Product exchange is allowed within 14 days from the date of delivery.
3. Products may be exchanged only once.
4. The exchange value must be equal to or higher than the original purchase.
5. Supplier warranty applies to all products under warranty.
6. Non-returnable/non-exchangeable items (for hygiene and safety reasons):
• Undergarments, socks
• Ear plugs, swimming goggles
• Mouth guards, water bottles
7. Items must be in new, resalable condition, and in original packaging.
8. If the repair period exceeds 15 days, the store will provide a similar alternative item.
9. If a product cannot be replaced, a refund will be issued in accordance with our policy, provided all conditions are met.
10. For electronic items, returns/exchanges are only accepted if unopened, unless defective.
11. Customized/personalized products are not eligible for return/exchange.
12. Refunds will be issued via the original payment method.
13. Please note that it may take up to 5 working days to process your refund after we have received your returned item(s).
14. It may take up to 5 to 21 days for the amount to be reflected in the original payment method used for the transaction.
15. Please note that Shipping fee is not refundable. However, if the refund is due to a manufacturing defect or damage to the product during the delivery process then the service and delivery charges are fully refundable.
16. Defective or damaged items may be returned/exchanged within 15 days, subject to inspection.
17. Delivery delays may occur during public holidays or other peak periods.
18. This policy is subject to the Consumer Protection Law No. 15 of 2020 in the UAE.

COST OF RETURNS
There are no additional shipping charges for returns or exchanges. Free for ONE time only.

HOW TO RETURN OR EXCHANGE YOUR ORDER
Step 1: Ensure your request complies with our return policy:
• Is the product in original condition?
• Do you have the original receipt?
• Is the request within the allowed time frame?
Step 2: Email us at gsuae_cs@almana.com
Step 3: We will collect or exchange your item free of charge.

COMPANY RIGHTS
Order Cancellations by the Company
The Company reserves the right to cancel any order if:
• Payment is delayed
• The buyer fails to pick up the product
• There is an unresolved dispute related to a previous order

Store Pick-Up & Payment Policy
Reserved products for store pick-up will be held for a maximum of 48 hours. If payment is not made and the product is not collected within this period, the Company reserves the right to cancel the order. (Applicable to Cash on Delivery (COD) orders only)

Cancellations Due to Product Issues

The Company reserves the right to cancel any order if the product is:
• Found to be defective or damaged
• Unavailable in inventory
In such cases, if payment has already been made, a refund will be processed to the original payment method.

Refusal of Refunds/Exchanges
The Company reserves the right to refuse refunds or exchanges for:
• Items unfit for resale
• Exchange requests made after 14 days
• Refund requests made after 7 days
In such cases, the product will be returned to the customer, and shipping costs will be charged accordingly.

Customer Responsibility for Accurate Order Information

Customers are solely responsible for providing accurate contact details and delivery addresses at the time of purchase. The Company will not be held liable for any loss, delay or mis-delivery resulting from incorrect or incomplete information submitted by the customer. If a courier company contacts the number provided and it is incorrect, leading to unauthorized redirection or fraudulent receipt of the order, the Company bears no responsibility.

We will, however, support customers in cases where the product has not yet been delivered and is still in our possession or with the courier. In such scenarios, efforts will be made to rectify the situation wherever possible.

LEGAL ENTITY
Legal Entity Name: Al Mana Fashion LLC
Legal Address: Shop Number 092 S F, owned by Emaar Malls Group, Bur Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates