Terms and Conditions

WHAT IS THE DELIVERY TIME FOR MY ORDER?

Orders will be delivered in most cases within 2-3 days [1].  

WHAT IS THE COST OF DELIVERY? [1]

For any order over 250, your delivery is completely free. If your order is less than 250, there will be a delivery charge of 30. ( t&c’s apply )

HOW TO CONTACT CUSTOMER SERVICE?

Our customer service is open 7 days from 9:00 a.m. to 8:00 p.m.

You can contact our customer service by filling in the form on the CONTACT US page and we will get back to you within 48 hours.

WHAT ARE THE PAYMENT OPTIONS AVAILABLE?

On our website, you can pay using Mastercard or VISA.

WHAT IS THE PAID ORDER VERIFICATION FOR IN-STORE PICK-UP?

Customers must present their Emirates ID, Passport or equivalent ID for verification and record-keeping purposes when picking up paid orders.

 

WHAT IS THE RETURN AND EXCHANGE POLICY?

  1. Returns are accepted within 7 days from the date of
  2. Exchanges are accepted within 14 days from the date of
  3. Products can only be exchanged
  4. The value of the exchange must be equal to or higher than the original
  5. Refunds and exchanges can be processed at any Go Sport branch in the
  6. Supplier warranty is applicable for products under
  7. For hygiene and safety reasons, undergarments, ear plugs, swimming goggles, socks, mouth guards, water bottles and other similar products cannot be refunded or
  8. All products to be exchanged/returned must be in new and resaleable condition, in the original packaging and accompanied by the original sales
  9. The customer must present the original sales invoice when requesting a repair of the
  10. If the repair period exceeds 15 days, the store will provide the customer with a similar alternative
  11. For goods that cannot be replaced, a refund will be issued in accordance with the refund policy, provided all conditions are
  12. Items bought during sales or promotions can only be exchanged and not
  13. For electronic items, returns or exchanges will be accepted only if they are unopened and in their original packaging, unless they are
  14. Customized or personalized products cannot be returned or
  15. Refunds will be processed using the original payment
  16. Damaged or defective items can be returned or exchanged within 15 days of purchase subject to
  17. Delivery delays may occur during public holidays or other peak
  18. This policy is subject to the terms and conditions of Law 15 of 2020 on Consumer Protection in the UAE.

 

      COMPANY RIGHTS

      1. Company reserves the right to cancel any order by a buyer who is late with the payment / product pickup or who is party to an unresolved dispute with regard to a previous order.
      2. Product reservation for store pick-up product will be ONLY for 48 hours. Company reserves the right to cancel the order if payment is not made and product is not picked-up by buyer within 48 hours (this only applies to COD products).
      3. Company reserves the right to cancel any order if product ordered has manufacturing defect / damage / unavailable in inventory due to any reason. In such cases, (if payment is made) refund will be initiated to the original bank card.
      4. Company reserves the right to refuse refunds and/or exchanges on items that are:
      • unfit for resale
      • exchange made outside of the 14-day time frame
      • refund made outside of the 7-day time frame

      Such cases will not be accepted. Products will be sent back to the customer and shipping cost will be charged to the customer accordingly.

      WHAT IS THE COST OF RETURNS?

      There are no additional shipping charges for the item

      HOW TO RETURN OR EXCHANGE YOUR ORDER?

      Step 1: Make sure you have read the refund & exchange policy. 

      • Is the product in its original condition? 
      • Do you have the original receipt? 
      • Are you making the claim within the given time period? 

      Please double check if you meet the requirements. 

      Step 2: Email us at Gsuae_cs@almana.com

      Step 3: We will come and collect or exchange your item for free. 

      DELIVERY FEES

      • Free delivery is only applicable on orders over 250 placed in the emirates of Dubai, Abu Dhabi, Sharjah, and Umm Al Quwain. For orders under 250, an additional charge of 30 is applied to the basket total
      • An additional charge of 75 is applied to the basket total for the emirates of Ajman, Fujairah, and Ras Al Khaimah

      Legal entity name - AL MANA FASHION LLC
      Legal Entity Address -  Shop Number 092 S F, owned by Emaar Malls Group, Bur Dubai, Shiekh Zayed road, Dubai, United Arab Emirates