Privacy Policy

 GO SPORT ONLINE STORE – PRIVACY POLICY UNITED ARAB EMIRATES 

 

Welcome to GO Sport. 

This Privacy Policy outlines how your personal data (“Information”) is collected, used, disclosed and protected when you access and use https://www.gosportme.com and/or the Go Sport mobile application (collectively, the “Platform”) and related services (the “Services”) in the United Arab Emirates.

We are committed to protecting your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and any applicable local regulations. By accessing or using the Services, you agree to this Privacy Policy.

References to “we”, “our” or “us” refer to Go Sport, owned by Al Mana Fashion Group L.L.C References to “you” or “user” refer to you as an individual or entity accessing the Services.

 

1. Information We May Collect

We may collect and process the following types of personal information (“Information”):

  • Information provided through account registration, including name, contact number, email, address and password.
  • Details entered during participation in promotions, contests or feedback submissions.
  • Information you share via customer service interactions.
  • Location data and device information when using our mobile application.
  • Transaction and order details including billing and shipping data.
  • Technical data such as IP address, device ID, browser type and usage patterns via cookies or similar tracking tools.
  • Marketing preferences and communication records.
  • Any other data necessary to improve your experience on our Platform.


2. Legal Basis for Processing

We will only process your Information when we have a legal basis under UAE Protection of Personal Data, such as:

  • Your consent.
  • Processing necessary for the performance of a contract.
  • Compliance with a legal obligation.
  • Protection of your or others’ vital interests.
  • Legitimate interest, provided it does not override your rights.

 

3. How We Use Your Information

We use your Information to:

  • Provide, personalize and improve the Services.
  • Complete your orders and process payments.
  • Manage your account and preferences.
  • Contact you with updates, promotional content (with your consent) or service messages.
  • Detect, prevent and investigate security incidents or fraud.
  • Comply with legal obligations or resolve disputes.


4. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Website functionality and performance.
  • Remembering your preferences.
  • Analyzing traffic and usage behavior.
  • Delivering targeted advertisements (where consented).


You can manage or disable cookies through your browser settings but this may affect site functionality.

 

5. Marketing Communications

With your explicit consent, we may contact you via:

  • Email, SMS, app notifications or phone calls.
  • To share promotions, surveys or updates.


You may opt out at any time through unsubscribe links or by adjusting your account settings.

 

6. Data Sharing and Disclosure

We may share your Information with:

  • Affiliated companies within the Al Mana Group.
  • Third-party service providers (e.g. payment processors, delivery couriers, marketing partners) bound by confidentiality.
  • Government authorities if required to comply with applicable laws.
  • Business partners during mergers, acquisitions or restructuring (with necessary safeguards).


We do not sell your personal data.

 

7. Cross-Border Data Transfers

Your Information may be stored or processed outside the UAE. Where required by law, we ensure that adequate safeguards are in place, such as:

  • Data transfer agreements.
  • Approved jurisdictions with adequate protection.
  • Your explicit consent (where applicable).


8. Data Retention

We retain personal data only for as long as necessary for business, legal or regulatory purposes or to fulfill the purposes described in this policy. Once the purpose is fulfilled, data will be deleted or anonymized unless retention is required by law.

 

9. Data Security

We implement reasonable technical and organizational safeguards such as:

  • SSL encryption.
  • Firewalls.
  • Restricted access controls.
  • Regular vulnerability assessments.


However, no internet transmission is 100% secure. Please protect your password and sign out from shared devices.

 

10. Your Rights Under UAE Law

You have the right to:

  • Access and request a copy of your data.
  • Correct or update inaccurate Information.
  • Request erasure (“right to be forgotten”) where legally applicable.
  • Object to or restrict processing.
  • Withdraw consent (where applicable)
  • File a complaint with the UAE Data Office if you believe your rights are violated.


Requests can be submitted via the contact information below.

 

11. Third-Party Links

Our Platform may contain links to third-party websites or applications. These are governed by their own privacy policies and we are not responsible for their data practices.

 

12. Changes to Our Privacy Policy 

We may revise this Privacy Policy to reflect changes in law or business practices. Updates will be posted on the Platform. Continued use of the Platform after changes means you accept the updated policy.

 

13. Contact Us 

If you have any questions, concerns or requests related to this Privacy Policy or your data, please contact us at:

Email: gsuae_cs@almana.com